Privacy Policy

Date of last changes: 07.11.2020

We are responsible for the processing and storage of personal information of consumers of Vitano services, as well as visitors to the website. Personal information is any information about an individual that allows us to directly or indirectly identify that individual, including his or her personal data, within the meaning of the legislation on the protection of personal data.
This Privacy Policy describes the types of personal information we collect from users of our websites (including the mobile version of the website) and Vitano's customers. In addition, we detail in this document the purposes, methods and practices for collecting and processing your personal information.

  1.  What information we collect and why.
  2.  The method and place of processing personal information.
  3.  Dissemination of information.
  4.  Protection of personal information.
  5.  Access to information.
  6. Cookies, web beacons and other technologies.
  7. Consumer-directed advertising.
  8. Links to other sites.
  9. Vitano's other online services.
  10. Making changes to the Privacy Policy.
  11. Legal Information.
  12. What information we collect and why

Information you provide to us
Vitano collects and processes the following information: name, surname and patronymic of the user (customer), e-mail address and telephone number. We only collect data that you provide to us voluntarily. For example, we may collect personal information (data from your publicly available social network profile) in order to obtain feedback from you about our services, or we may request information about your location in order to register on the site, to provide services or to participate in promotions. You have the right not to provide us with this information, but if you do so, our site and services may not function properly or some of their functionality may not be available.
 In addition, when you visit our websites, we may receive certain information about you automatically. This information may include: your IP address, your computer/mobile device operating system and browser type, your device type, the unique device identifier (UDID) or mobile equipment identifier (MEID) of your mobile device, the address of the site where the link about us was placed and information about the pages you visit on our website.

We may use said information to operate, maintain and customise our website and services. In this Privacy Policy, we also provide additional information about how we use cookies.

Mobile Devices and Location Information
The mobile versions of our websites, with your separate consent, may receive information about the exact location of your mobile device using GPS, Wi-Fi, Bluetooth technology or by taking into account the distance to the nearest mobile phone base station.

Vitano uses this information to provide services based on your location, for example when searching for live events in your country and city, or to identify special offers for people in your area that may be of interest to you, or to personalise your interaction with Vitano.

You can always withdraw the consent to your location that you have provided by disabling the collection of location data in the settings of your device or your browser. If you wish to disable the location service on your mobile device, we advise you to contact your mobile service provider or the manufacturer of your mobile device. If you would like us to remove your location information, please send us an email to the email address provided in the contacts. Please note that after deleting the specified data, some services may not work properly.

Method and place of personal information processing
Method of processing Personal information is processed using computers and (or) means of automation in accordance with procedures and methods that meet the purposes of data collection. In some cases, the personal information collected may be made available to certain categories of Vitano's (Data Controller) responsible for the operation of the website (such as administration, sales, marketing, call centre, legal, system administrators) or to third parties (such as third party technical service providers, postal service providers, hosting service providers, information technology providers, communication service providers), which we instruct to carry out the processing where necessary. You can additionally request a list of these persons from us.
Place of data processing
Data is processed at Vitano's operating offices and other locations where the parties involved in processing the data are located. You should contact us (data controller and database owner) for further information.

Use of personal information
For the purpose of providing services, your personal information may be used and processed internally by Vitano. Any use of your personal information within Vitano is in accordance with this Privacy Policy. From time to time, we may send you communications containing marketing and promotional information about our products and services, promotional offers, etc. If you do not give us consent to receive these communications (during the registration process or when ordering services), we will not send them to you. Vitano may engage other companies to provide services and organise promotions. These companies may also have access to some of your personal information only to the extent necessary to provide the services and may not use it for any other purpose. Vitano does not sell, transfer or share the personal information of its customers and users of our website with third parties outside the Vivoem group of companies. But, with your consent, we may occasionally send you marketing information on behalf of one of our partners about products and services we offer that may be of interest to you. We may also ask you if you would like to receive marketing material from our business partners. If you opt-in to receive mailings, we will not share your personal information with those partners, but will send you materials by email on behalf of those partners.
Vitano reserves the right to use and share any information about you, where expressly permitted by law or other regulation, to protect the integrity of our services, to protect our rights, or to assist law enforcement agencies in the investigation of crime and public safety.

Protection of Personal Information
Vitano takes all commercially reasonable steps to prevent unauthorised access to personal information and data obtained through the use of the Vitano website or services. Whilst we are committed to protecting your personal information, we encourage you to take all available precautions to protect your personal information during transmission. To do so, change your passwords more often, use combinations of letters and numbers, and use a secure browser.

Access to information
You are in full control of all personal information you provide to us. You have the right at any time to clarify or change the personal information we have collected from you, or to change your preferences for receiving advertising and marketing information from us and our partners. You have the right to ask us to delete all information we have collected about you at any time (right to be forgotten). To do so, send us an email or letter to the address listed in the last section of this Policy.

Cookies, web beacons and other technologies
The website collects information about your behaviour on our website and visits to our website pages, in order to obtain statistics on visits and the effectiveness of the use of the website, to form a personalised approach and to tailor our services to the interests of each user. We do this by using various technologies, one of which is cookies. This is data that a website can send to your browser and it will be stored on your computer for later identification by the website.

Cookies are most often used to measure the performance of websites (for example, to measure the number of visitors and the length of time they stay on the site), to identify the most interesting and most visited topics and pages, and to make the site easy to navigate and use, without collecting any personal information. Cookies can also be used to form a personalised approach based on a user's previous experience with the site and their preferences. Over time, this information can improve the user experience.

Cookies are generally categorised into session cookies and persistent cookies. Session cookies help you navigate the website efficiently, so that information once requested within a session will not be requested again. Session cookies are stored in temporary memory and are erased when you close your browser. Persistent cookies store user preferences for current and future visits (e.g. to simplify authorisation on the site - to remember user credentials). They are stored on your computer's hard drive or on the storage of your mobile device and are activated when you launch your browser. We use persistent cookies to store information such as the user's language and country.

If you no longer wish to receive cookies or if you wish to be informed when a cookie is received, please customise your web browser. However, if you disable all cookies, you may not be able to use some of the services and features of the website.

Targeted Advertising
We use cookies, Google Remarketing Tag, Facebook Pixel and other advertising technologies to target advertising to you based on your individual interests and preferences. This section of our Privacy Policy provides additional information about this.

You may see personalised Vitano online advertisements that are based on your interests. This data enables us to tailor our appeal to users and customers based on their demographic interests, and to use contextual advertising and personalised service offerings. We use this information to display adverts that you may be interested in. This process helps us evaluate the effectiveness of marketing tools and advertising campaigns. You can opt out of being shown targeted adverts by visiting the following sites:
Please note, even if you disable this option, you will still see adverts online, however one will not be targeted to your individual interests.

Links to other websites
If you visit third party websites that are not operated by Vitano by following links on our website, you should familiarise yourself with their privacy and other policies. We are not responsible for the privacy policies and data collection practices of other companies, and any information you provide to such companies is collected by them in accordance with their privacy policies.

Other Vitano websites and online services
All Vitano websites and online services are subject to this Privacy Policy. In the course of providing services, Vitano is committed to strictly adhering to the privacy practices set forth in this Policy.

Making Changes to the Privacy Policy
We have the right to make changes to this Policy at any time. We strongly recommend that you frequently check this page and the date of the most recent changes listed at the top of the page to stay up to date.

If you disagree with any changes made to the Policy, you must stop using the Vitano website and services and may request that we delete your personal information.

This Privacy Policy applies to all personal information of users and Vitano customers that we hold, regardless of the method of collection or how it is obtained.

Legal Information
This Privacy Policy meets the requirements of the Ukrainian legislation on personal data protection, as well as the requirements of the legislation of most CIS countries and contains detailed information about the data collected, purposes, methods of its collection, processing and use.

Note for Russian Users: this Privacy Policy meets the requirements of the Federal Law of 27.07.2006 № 152-FZ "On Personal Data".

Note for European Users: this Privacy Policy has been prepared in compliance with the obligations under the General Data Protection Regulation (EU Regulation 2016/679 of 27 April 2016 or GDPR - General Data Protection Regulation).